Booking a car is easy! Simply visit our website, choose your preferred rental dates and vehicle, and follow the secure online reservation process.

To rent a car in Penang, you'll typically need:

• A valid driver's license (an International Driving Permit may be required if your license isn't in Roman characters).

• If you're a citizen of an ASEAN member country, you can legally drive in Malaysia using your domestic driving license, without the need for an International Driving Permit (IDP). This is in accordance with the Agreement on the Recognition of Domestic Driving Licenses Issued by ASEAN Countries, signed on July 9, 1985, and upheld under Section 28 of Malaysia’s Road Transport Act 1987.

• A passport or national ID for identification.

• A credit card in your name for the security deposit.

Ensure all documents are current and match the details on your reservation.

Yes, we offer convenient car rental airport delivery and pick up services to make your travel experience seamless. Please specify your flight details during the booking process.

Plan your trip ahead of time to increase your chances of getting the car you want. Check our car rental deals early to find the best deal instead of last-minute scrambling. This way, you won't waste time looking for a rental company or figuring out their rules and fees when you arrive at Penang International Airport. It can save you a lot of stress.

We understand plans can change. ARA offers flexible modification and cancellation policies, you'll have to e-mail to us. Please refer to the Terms and Conditions on our website or contact our support team.

At ARA Car Rental, we believe in transparency. All applicable fees and charges will be clearly presented during the booking process. No hidden fees!

Upon receiving your car:

• Inspect the car together with our operation staff for any existing damage and they will document it with photos or videos.

• Ensure the fuel level is recorded.

• Familiarize yourself with the vehicle's controls, you may ask our operation staff for advice.

• Confirm the return location and time.

If you wish to extend your rental period, contact our customer support team as early as possible. Extensions are subject to availability and approval.

In the event of a breakdown or emergency, please contact our 24/7 customer support hotline immediately. We'll provide necessary assistance promptly.

Yes, we offer the flexibility to return the rental car at a different location. However, additional fees or restrictions may apply. Please select 'Return car at different location' checkbox at our homepage before you proceed to the checkout page. The system will quot you a price based on where you want to drop off the car.

• Scammers often ask you to transfer funds directly into personal or unverified accounts, or provide unofficial payment links. These methods are risky, untraceable, and offer no protective recourse if something goes wrong.

• ARACAR Rental, on the other hand, uses trusted payment gateways like Stripe and BillPlz:

  • Stripe is audited by a PCI-certified auditor and holds PCI Service Provider Level 1 certification—the highest standard globally. All card data is encrypted, tokenized, and securely transmitted, meaning Stripe handles and protects it, not us.

  • BillPlz is a Malaysian gateway designed for local businesses, processing over MYR 6 billion in transactions in 2023. It’s PCI-compliant and operates with enterprise-level security and high uptime.

  • With these systems, you receive official receipts instantly, and you have options to dispute or claim refunds through secure, regulated channels.

• You can independently confirm our legitimacy through Malaysia’s Ministry of Tourism, Arts and Culture (MOTAC). Visit the TOBTAB license-check page.

  • Simply search for A R A Time Travel & Tours Sdn. Bhd. and you’ll find our valid, official license. Since licensing is a rigorous process that scammers can’t replicate, this confirms we’re a fully-registered, legal, and credible company.